Last updated: 27 October 2026
14-day right to cancel
For online purchases, you may cancel your order without giving a reason from the time you place it until 14 days after the day you (or someone you nominate, other than the carrier) receive your goods. If one order is delivered separately, the period runs from the day after the last item is received.
To cancel, send a clear statement to foldwellhome@gmail.com or write to the address below before the cancellation period expires. Include your name, order number and the items concerned if available. You do not need our approval to exercise your legal right to cancel. We will provide return instructions; our response does not extend or shorten your statutory deadlines.
Returning your order
Send the goods back without undue delay and within 14 days after telling us you are cancelling. Contact us promptly for the correct return destination; do not send goods to the manufacturer or a dispatch address unless instructed. Our business address is below.
Please return all supplied accessories, instructions and components. Use the original packaging wherever possible and pack the item securely. Original packaging is requested, not a condition of your statutory rights. You may open and inspect goods as you would in a shop. We may deduct only an actual reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. We do not charge a restocking fee.
For a change-of-mind cancellation, you pay the direct cost of return postage. Use a suitable service and retain proof of posting. For faulty, damaged, incorrect or misdescribed goods, we cover reasonable return costs and will arrange or agree the return method with you.
Refunds
We refund the price paid and any standard outward delivery charge for a cancelled order. Premium delivery upgrades above standard delivery are not refundable. Where delivery was free, no outward delivery charge is deducted. Refunds are made to the original payment method, unless you expressly agree otherwise, without a refund fee.
We refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier. We may withhold reimbursement until either of those events. If no goods were supplied, we refund within 14 days after being informed of cancellation.
Faulty, damaged or incorrect goods
Your rights under the Consumer Rights Act 2015 are separate from the change-of-mind cancellation period. Goods must be of satisfactory quality, fit for purpose and as described. You generally have a 30-day short-term right to reject non-conforming goods for a refund. After that, rights to repair or replacement, and where applicable a price reduction or final rejection, may apply. A fault appearing in the first six months is generally presumed to have existed at delivery unless we show otherwise or that presumption is incompatible with the goods or fault. These rights are not limited to 14 days or dependent on original packaging.
Contact foldwellhome@gmail.com with your order details and a description of the issue. Photos may help, but are not a condition of your legal rights. Stop using an electrical product if it appears unsafe. Do not attempt repairs yourself.
Exchanges
Contact us to discuss an exchange. Availability may vary. Your right to a refund where required by law is unaffected, including for sale items.
Optional cancellation form
To: FoldwellHome, at the postal or email address below.
I hereby give notice that I cancel my contract of sale of the following goods:
Order number / goods:
Ordered on / received on:
Consumer's name:
Consumer's address:
Signature (only if sent on paper):
Date:
You may use this form, but it is not compulsory. Nothing in this policy limits your statutory rights.
Contact
FoldwellHome
134 Waterloo Street
Newcastle upon Tyne, NE1 4DQ
United Kingdom
Email: foldwellhome@gmail.com